How do I contact RepstackHQ support?

Email hello@repstackhq.com for service, onboarding, billing, or cancellation questions. Clients may also use the approval channel established during onboarding.

Does RepstackHQ post review replies without approval?

No. RepstackHQ is approval-first. Drafts can be approved, edited, rejected, or escalated before anything is posted publicly.

Support & Trust Center

How RepstackHQ keeps review response work controlled and clear.

Q: How is payment handled?

After a free audit and fit check, RepstackHQ can send a Stripe-hosted checkout link for the trial or selected plan. API keys and card data are not collected through the website.

Q: Is RepstackHQ affiliated with Google?

No. RepstackHQ is not affiliated with, sponsored by, or endorsed by Google.

Use this page for support contact details, billing expectations, approval rules, and the guardrails RepstackHQ follows when handling Google review response drafts.

Email support Start with a free audit

Core promise

Approval-first by default.

RepstackHQ prepares response drafts for client review. Nothing is posted publicly to Google without client approval. Sensitive reviews are escalated instead of being handled casually.

Support basics

Contact and response channels.

Email support

For service, onboarding, billing, cancellation, or general questions, email hello@repstackhq.com. Legal terms questions can go to legal@repstackhq.com.

Mailing address

Repstack Media LLC
8983 Okeechobee Blvd Suite 202-168
West Palm Beach, FL 33411

Client approval channel

During onboarding, RepstackHQ confirms the approval channel for drafts, edits, rejections, and escalation notes. Approval may happen by email or another agreed written channel.

Billing and checkout

After the free audit and fit check, RepstackHQ can send a Stripe-hosted checkout link for the trial or selected plan. Card data is handled by Stripe, not collected directly on this website.

Cancellation

Cancellation and refund handling follow the current written offer and Terms of Service. If anything is unclear, email support before starting a paid plan.

Guardrails

What RepstackHQ will and will not do.

We will

Draft calm, human owner responses for real customer reviews.
Flag legal, HR, medical, privacy, safety, discrimination, or crisis language for escalation.
Keep the workflow approval-first before public posting.
Use public profile information for the free audit without requiring a Google password.

We will not

Create fake reviews, encourage review gating, or manipulate review activity.
Guarantee rankings, ratings, removals, leads, revenue, or Google outcomes.
Post automatic public responses without client approval.
Claim affiliation, sponsorship, or endorsement by Google.

Frequently asked questions

Support FAQ.

Do I need to share my Google password?

No. Do not send passwords. The free audit uses public profile information. If posting support is needed later, RepstackHQ will discuss safer access practices during onboarding.

Ready to pay or start?

Use Stripe-hosted checkout for the 14-day paid pilot — $147, Starter monthly plan — $197/mo, Growth monthly plan — $397/mo, or cleanup sprint — $497. Stripe handles checkout securely.

Does payment mean RepstackHQ can post automatically?

No. Payment starts the trial or plan; it does not remove the approval requirement. Public responses still require client approval before posting.

Can RepstackHQ handle negative reviews?

RepstackHQ can draft careful owner responses when appropriate. Sensitive or high-risk reviews are flagged for escalation before any public reply is posted.

Is RepstackHQ affiliated with Google?

No. Google and Google Business Profile are trademarks of Google LLC. RepstackHQ is not affiliated with or endorsed by Google.